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FAQ
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Why buy Hara?We know that there are thousands of brands that you could support but here's what makes your Hara purchase extra special: Handcrafted by Artisans We don't curate from big warehouses because we believe that supporting artists, co-ops, and craftsfolk is good for communities and good for families. We're committed to working within the shortest supply chain possible. That means that we go direct to the source and support their livelihood with fair practices and wages. Culture and heritage are passed down through art. Every piece you will own tells a story of a community, regional or indigenous. Check out our hang tags for more information on the makers of your items. Want to know more? Send us a note at hello@houseofhara.com. Curated by Women Hara is the brainchild of a Filipina-American entrepreneur who believes that the beautiful handicrafts of the Philippines add sweetness and functionality into every meaningful space. Ours is a team of extended family that believes that every step of the way should be filled with fun, love, and conscious kindness towards people and the planet. Women-led business means that we think of families when we curate. It means we consider how each item will build memories and contribute to making a lasting positive impact on our world. Good for the Environment Sustainability is a word that gets tossed around loosely in a lot of settings. At Hara, we made sure that we make a real commitment to sustainability in all our practices. When you unbox our products, you'll find packaging materials that are made with recyclable, compostable, and biodegradable components. Paradise should be for all generations and this is our small way of making sure that we pass on a beautiful and healthy world to our children.
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How do I order more of a product?Our products come in limited quantity because they're handmade and handwoven. If you'd like to order a larger quantity, reach out to us by sending us a note at hello@houseofhara.com and we'll work with you on getting you the items you love.
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What forms of payment are accepted?Hara currently accepts Visa, Mastercard, and American Express. Paypal and Square are also accepted in applicable territories.
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Who do I contact about my order?We love hearing from you. Say hi electronically, DM us on social media or hit us up via coconut wireless. Email: hello@houseofhara.com Instagram: @houseofharaofficial Facebook: /houseofharaofficial Real folks (no robots) will be responding to you in no time! Please include your order number in the subject line to expedite the process.
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Can I cancel my order after it has been placed?For select orders, you have up to 24 hours to make changes to the order. Orders outside this timeframe cannot be modified or canceled. If requested within the 24 hour window, please contact us by sending us an email at hello@houseofhara.com to confirm that the option is available. All sales are final sale. If we are unable to process a cancellation, your order may be eligible for a refund in accordance with our return policy. Salamat!
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Do you ship internationally?Currently, we only ship domestically within the United States but that won't be for long! We'll be exploring the best way to ship our products internationally and will be sure to notify you when we're there.
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What's your shipping policy?Orders are generally shipped within 72 hours (Monday - Friday). We work with a team that helps us find the most cost effective shipping rate for you, whether it's via USPS, UPS, FedEx, or other carriers. When your order is ready for delivery, you will receive an email with real-time tracking information.
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Can I ship as a gift?Yes, please select "This is a gift" when checking out.
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What is your return policy?Our commitment to quality: Online shopping is amazing. The team at Hara proudly offers a uniquely curated selection of goods made by indigenous and female makers and small family-owned businesses and co-ops from the Philippines and around the world. As a small business, shipping is expensive - we do not get postage deals like Amazon or other big corporations. The amount we charge for shipping rarely covers the actual cost of shipping. Therefore, to reduce the chance that a product is not right for you and will require refund or exchange, we encourage you to reach out to us with your questions! Need a better idea of the color or dimensions? Looking for some home styling tips or additional photos of a product to help your decision? Please email us at hello@houseofhara.com. We would be happy to provide you as much detail about each of our products as we can. To return an item: We accept returns of undamaged, unwashed and unaltered merchandise purchased for a full refund or exchange if you contact us within 7 days of delivery. Send us a note at hello@houseofhara.com to initiate a return and include your name, order number and reason for return. We will happily work with you to resolve the issue and provide you with details on how to return your item. Please be sure all hang tags are still attached. All returns are subject to inspection and we reserve the right to refuse your refund if your return does not meet these requirements. The cost of shipping is non-refundable. Sale items are final sale. We are not responsible for lost or damaged returns. We will not provide refunds or exchanges for product that is returned damaged or not in the original packaging. Refunds will be issued once the product has been received in good condition. ​ Salamat for supporting our small business.
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